Shipping & Handling Policy

Effective Date: July 12, 2025

This Shipping & Handling Policy outlines the shipping methods, costs, processing times, and delivery information for all orders placed on Fashionroots.ca, operated by IAM Fashion Consulting.

1. Shipping Destinations

We currently ship to the following regions:

• Canada (Nationwide)

• United States

• Selected international destinations (based on order eligibility and shipping availability)

If your location is not listed during checkout, please contact us at info@iamfashion.ca for a custom shipping quote.

2. Order Processing Time

• Orders are processed Monday through Friday, excluding public holidays.

• Standard processing time is 1–3 business days after the order is placed.

• During peak periods (e.g., sales, launches), processing may take up to 5 business days.

• You will receive a confirmation email with tracking details once your order has shipped.

3. Shipping Methods & Estimated Delivery Times

Note: Delivery timelines are estimated and not guaranteed. Delays may occur due to customs, weather, or carrier issues.

4. Free Shipping

We offer free standard shipping within Canada on all orders over $150 CAD (before tax and after discounts).

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided link or directly on the shipping carrier’s website.

6. Customs, Duties & Taxes (International Orders)

• International orders may be subject to customs fees, duties, or import taxes determined by your local government.

• These charges are not included in our pricing and are the responsibility of the customer.

• Fashionroots.ca is not responsible for delays caused by customs clearance.

7. Undeliverable or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, or refusal of customs charges:

• You may be responsible for the return shipping cost and any applicable restocking fees.

• Original shipping charges are non-refundable.

8. Shipping Issues or Damage

If your package is delayed, lost, or arrives damaged:

• Contact info@iamfashion.ca within 5 days of the expected delivery date.

• Please include your order number and photos (if applicable).

We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

9. Policy Changes

We reserve the right to update this Shipping & Handling Policy at any time. Changes will be reflected on this page with a revised effective date.

10. Contact Us

For any questions related to shipping, please contact:

IAM Fashion Consulting
Operator of Fashionroots.ca
Toronto, Ontario, Canada
Email: info@iamfashion.ca